“VIDABLAB” refers to the client application and official website (https://vidablab.ai/) legally owned and operated by CLOUDS INFORMATION CO., LIMITED and its affiliates (“we”). As the operator of VIDABLAB, we understand the importance of refund matters to you. This Refund Policy (“Policy”) is entered into between you and us regarding matters related to your application for a refund after purchasing paid products and services of VIDABLAB. This Policy is an integral part of the “VIDABLAB” Service Terms and has the same legal effect as the “VIDABLAB” Service Terms.
Please read and fully understand this Policy before purchasing paid products and services, especially the clauses concerning refund conditions, refund process, non-refundable circumstances, and limitation of liability. We have highlighted these important contents in bold for your attention.
By completing a purchase, you are deemed to have read and fully understood this Policy and agreed to be bound by it as a party. If you do not agree with this Policy, please do not purchase paid products and services.
1.1 This Policy applies to paid products and services you purchase through official channels of VIDABLAB (including but not limited to the official website of VIDABLAB, in-client payment pages, etc.), including but not limited to membership services, packages, single paid functions, virtual items, value-added services, etc. The specific scope of refundable products and services shall be based on the information displayed on the purchase page.
1.2 This Policy does not apply to paid products and services purchased through third-party channels (such as app stores, in-app purchases on third-party payment platforms, etc.). If you purchase through a third-party channel, refund matters shall follow the refund rules of that third-party channel. We may assist you in communicating with the third-party channel, but we do not bear direct refund responsibility.
1.3 You understand and agree that AI content generation services, digital content, virtual goods, etc. provided by VIDABLAB have characteristics such as instant delivery, difficulty in returning, and ease of being copied or consumed. Therefore, some paid products and services may not be eligible for no-reason refunds. The specific terms shall be subject to this Policy and the special instructions on the purchase page.
2.1 You may apply for a refund if you meet one of the following conditions:
2.2 When applying for a refund, you shall provide true, accurate, and complete purchase information, payment vouchers, account information, and refund reasons. If the materials you provide are incomplete or untrue, we have the right to require you to supplement them or refuse your refund application.
3.1 If you need to apply for a refund, please contact us through the following methods:
3.2 After receiving your refund application, we will review it within 15 working days. During the review, we may need you to provide further information or cooperate with an investigation, and you shall cooperate.
3.3 After the review is approved, we will process the refund through the original payment path. If the original payment path cannot be used for the refund, we will negotiate with you for another reasonable refund method.
3.4 The time for the refund to arrive depends on the processing speed of the third-party payment institution or bank, usually within 7-15 working days. The actual arrival time shall prevail.
4.1 Refunds are generally returned through the original payment path. If you paid via third-party payment methods such as WeChat Pay or Alipay, the refund will be returned to your original payment account.
4.2 The refund amount is the amount you actually paid. If you used coupons, vouchers, discounts, etc. at the time of purchase, the refund amount will be calculated based on the actual amount paid, and the discounted portion will not be refunded.
4.3 If we have issued an invoice for your purchase, you need to return the invoice first or cooperate with us to handle the invoice red-flush/voiding procedures. Otherwise, we have the right to suspend the refund or deduct the corresponding taxes and fees from the refund amount. If the invoice has been used for reimbursement or deduction, you shall bear the corresponding responsibility yourself.
4.4 Third-party payment handling fees, bank handling fees, etc. incurred due to refunds, if collected by the payment institution or bank, will be deducted from the refund amount, unless otherwise provided by laws and regulations or otherwise stated by us.
5.1 Under the following circumstances, we have the right not to refund:
5.2 For consumed AI generation services, you understand and agree that once content is generated, regardless of whether you actually use or are satisfied with it, the service is deemed delivered and no refund is supported. However, if the generated content has serious illegal, non-compliant, or major inconsistencies with your instructions, you may provide feedback to us, and we will handle it as appropriate based on the specific circumstances.
6.1 You understand and agree that AI-generated content has randomness and uncertainty, and we cannot guarantee that the generated content fully meets your expectations. For refund applications due to generated content not meeting expectations, we will evaluate based on the specific circumstances, but do not promise a refund.
6.2 If you purchased continuous monthly/yearly automatic renewal services, you may turn off the automatic renewal function before renewal. For the renewed period that has been charged, if unused, you may apply for a refund in accordance with this Policy; if used, no refund is supported.
6.3 If you purchased a package containing multiple benefits, and some benefits have been used, the refund amount will deduct the fees corresponding to the used benefits. The specific deduction standard shall be based on the purchase page display or negotiation between both parties.
6.4 We may adjust the prices and contents of paid products and services according to business needs. Orders purchased before price adjustments are not affected, but the refund amount is still based on the amount you actually paid.
7.1 The formation, effectiveness, performance, interpretation, and dispute resolution of this Policy shall be governed by the laws of the People’s Republic of China.
7.2 If any dispute arises between you and us regarding refund matters, the parties shall try to resolve it through friendly negotiation. If negotiation fails, you agree to submit the dispute to the competent people’s court in Dongguan City, Guangdong Province, or handle it in accordance with the dispute resolution method stipulated in the “VIDABLAB” Service Terms.
If you have any questions, comments, or suggestions about this Policy, or need to apply for a refund, you may contact us through the following methods:
We will promptly review your questions or refund application and reply within fifteen working days after verifying your user identity.